Privacy Policy

1. Introduction

At Mitya, your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to protect it. By using our services, you agree to the collection and use of information in accordance with this policy.

When you use our services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.

2. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

2.1 Information You Provide

When you create an account or use our services, you provide us with personal information that includes:

• Name
• Address , City , State
• Phone number , Email address
• Communication preferences
• Food preferences : allergies and Dietary information

2.2 Automatic Information

We automatically collect and store certain information when you use our services:

• Device information and identifiers
• Log information and usage statistics
• Browser type

3. How We Use Your Information

Your personal information is used exclusively for the following purposes:

• To process and fulfill your food delivery orders.
• To communicate with you regarding your orders and provide customer support.
• To improve our services and tailor our offerings to better meet your needs.
• Send notifications and updates about your order.
• Maintain security and verify identity to maintain unique user.
• Analyze and improve our services.

4. Information Sharing and Disclosure

We do not share personal information with companies, organizations, or individuals who are outside our team:

4.1 With Your Consent

We will share your personal information with Volunteers who needs to be contact you for food preparation and delivering.

4.2 For Legal Reasons

We may disclose your personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms of Service
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of our users, the public, or Mitya

5. Data Security

We take reasonable steps to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure, or destruction of information we hold. In particular:

• We encrypt our services using SSL
• We review our information collection, storage, and processing practices
• We restrict access to personal information to employees who need that information

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information with your account.

7. Security & Consumer Assurance

At Mitya, we take our customers' privacy and data security seriously. We are committed to providing a high level of service quality and maintaining the integrity of our platform through regular audits, quality checks, and consumer rights enforcement.

To further protect our users and ensure software quality, Mitya works with a designated Consumer Software Assurance Entity (CSAE) to periodically assess and ensure that our platform complies with relevant security, privacy, and consumer protection standards.

If you have any concerns regarding the quality or security of our service, or if you wish to report any issues, please contact us at support@hello-mitya.com.

8. Compliance with Consumer Protection Laws

Mitya adheres to all applicable consumer protection laws and regulations. As part of our ongoing commitment to software quality and user rights, we collaborate with the Consumer Software Assurance Entity (CSAE) to conduct regular compliance audits. This ensures that our platform meets both legal and industry standards for privacy and consumer protection.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date at the top.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of such changes.