Privacy Policy

1. Introduction

At Mitya, your privacy is of paramount importance to us. This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to protect it. By using our services, you agree to the collection and use of information in accordance with this policy.

When you use our services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, and delete your information.

2. Information We Collect

To provide you with our services, we collect personal information when you use our app:

2.1 Information You Provide

• Name, Address, City, State
• Phone number , Email address
• Food preferences including allergies and dietary needs
• Communication preferences

2.2 Automatic Information

• Device information and identifiers
• Log information and usage statistics
• Browser type

2.3 We will not Collect

We will not collect user Pictures and images from User mobile. :

• We will not collect pictures and camera photos from Mobile.
• User profile pictures are pre-defined avatars only.

3. How We Use Your Information

Your personal information is used exclusively for the following purposes:

• Process and fulfill your food delivery orders.
• Communicate with you about your orders and customer support.
• Tailor our services and improve your experience.
• Send notifications about your orders and updates.
• Maintain security and verify identity.

4. Information Sharing and Disclosure

We do not share personal information with companies, organizations, or individuals who are outside our team:

4.1 With Your Consent

We will share your personal information with Volunteers who needs to be contact you for food preparation and delivering.

4.2 For Legal Reasons

We may disclose your personal information if we have a good-faith belief that access, use, preservation, or disclosure of the information is reasonably necessary to:

• Meet any applicable law, regulation, legal process, or enforceable governmental request
• Enforce applicable Terms of Service
• Detect, prevent, or otherwise address fraud, security, or technical issues
• Protect against harm to the rights, property, or safety of our users, the public, or Mitya

5. Data Security

We take appropriate measures to safeguard your information from unauthorized access and use. While we work hard to protect your data, please note that no method of data transmission or storage is completely secure. We use encryption (SSL) to protect your data during transmission and ensure that only authorized personnel can access your information.

6. Your Rights and Choices

You have the right to::

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information, subject to our retention policy.

7. Security & Consumer Assurance

At Mitya, we take our customers' privacy and data security seriously. We are committed to providing a high level of service quality and maintaining the integrity of our platform through regular audits, quality checks, and consumer rights enforcement.

To further protect our users and ensure software quality, Mitya works with a designated Consumer Software Assurance Entity (CSAE) to periodically assess and ensure that our platform complies with relevant security, privacy, and consumer protection standards.

If you have any concerns regarding the quality or security of our service, or if you wish to report any issues, please contact us at support@hello-mitya.com.

8. Compliance with Consumer Protection Laws

Mitya adheres to all applicable consumer protection laws and regulations. As part of our ongoing commitment to software quality and user rights, we collaborate with the Consumer Software Assurance Entity (CSAE) to conduct regular compliance audits. This ensures that our platform meets both legal and industry standards for privacy and consumer protection.

9. Changes to This Policy

We may update this Privacy Policy. We will notify you of any changes by updating the "Effective Date" above. Your continued use of the app after these changes constitutes acceptance of the new Privacy Policy.